Warranty

We are committed to providing our customers with reliable, high-quality product experiences. To ensure your peace of mind, we offer a one-year limited warranty on eligible products, effective from the date of purchase. Please carefully read the warranty terms below before using the product.

All eligible products are covered by a one-year limited warranty. The warranty period begins on the date of delivery shown on your order and expires 12 months later.
To claim warranty service, you must provide valid proof of purchase, such as:

• Order number;
• Order confirmation email;
• Purchase receipt or payment record.

We may be unable to provide warranty service if proof of purchase cannot be provided.

This warranty applies only to manufacturing defects or functional malfunctions occurring under normal use.
If, during the warranty period, it is verified that the product cannot function properly due to manufacturing defects or non-human-induced factors, we will provide one of the following solutions based on the specific circumstances:

• Free replacement with the same product model;
• Provision of a replacement product of the same or equivalent value;
• Other reasonable after-sales solutions.

All warranty claims are subject to review and confirmation by our technical team.

The following situations are not covered by the warranty:
Wear and tear or aging resulting from normal use;
Cosmetic damage, including scratches, fading, scuffs, etc.;
Damage caused by human error, such as dropping, impact, or crushing;
Damage caused by liquid immersion, water ingress, or improper cleaning;
Failure to use or maintain the product in accordance with the instructions;
Unauthorized disassembly, modification, or repair of the product;
Use of non-original, incompatible, or unauthorized accessories;
Damage caused by power supply irregularities, voltage fluctuations, or external environmental factors;
Damage caused by force majeure events such as fire, flood, lightning, or natural disasters;
Commercial use, rental use, or other uses outside of normal personal use;
Indirect or incidental losses arising from the product's inability to function.

For hygiene and safety reasons, replacement toothbrush heads and other disposable oral care accessories are not covered by this warranty policy.
If the accessories you receive are damaged during shipping, have manufacturing defects, or do not match your order, please contact us promptly upon receipt, and we will provide a solution based on the situation.

If you believe your product is eligible for warranty service, please contact our customer support team and provide the following information:

• Order number or proof of purchase;
• Description of the issue;
• Photos or videos of the product (if applicable);
• Your contact details.

Upon receiving your request, we will typically complete a preliminary review within 3 business days and inform you of the next steps.

In some cases, we may require you to send the product back for inspection. Once received, our technical team will examine the product to determine if the issue is covered under warranty.
If the issue is confirmed to be covered by the warranty, we will:
Provide a replacement product free of charge;
Cover the shipping costs for the replacement item.

If the inspection reveals that the issue is not covered by the warranty, we will notify you of the situation and explain the available options.

Unless otherwise required by law, you are responsible for the shipping costs incurred when sending the product to our inspection center.
If the inspection confirms a manufacturing defect or product failure covered by the warranty, we will cover the shipping costs for the replacement item.

This warranty applies only to the original purchaser and is non-transferable to other individuals or third parties.
This warranty policy applies only to Uqnfr products purchased through authorized channels.

If you have any questions regarding warranty service or wish to submit a warranty claim, please contact us at:
Email: orvessa@uqnfr.com

Our customer support team will assist you as soon as possible.